FAQs
Delivery • Returns • Contact us
Can I cancel my order after placing it on the website? - Yes, you can. We offer immediate order cancellations up to 24 hours after purchase - so if you change your mind during this time, send us a message and we will cancel your order and issue you a full refund upon receipt of your request.
How can I return or exchange an item? - Our guarantee. Our returns policy lasts 7 days from the delivery of our package to your address. We accept returns of all undamaged items within 7 days to ensure customer satisfaction and meet your expectations. We are confident that our selection of quality products will meet or exceed your expectations, but if you would like to make a return, please contact our support team and we will respond within 24 hours to assist you with the process.
What types of payment do you accept? - All standard payments. We accept all payments by Visa, Mastercard and American Express, Paypal.
What are your delivery options? - Limited in volume. Currently we can offer both standard and express delivery options. Please see our delivery page for more detailed information on delivery times by area.
What should I do if the item I ordered arrives broken or damaged? We are committed to resolving this issue. We pay great attention to the selection of manufacturers of our curated collections. If you discover a defect or problem with the item, please contact us within the first 7 days of receipt, and we will work out a solution with you.
Where do you ship from? Primarily, we ship from fulfillment centers in the United States, East Asia and Western Europe. If the item you purchased is out of stock at your nearest delivery location, we will send it directly from our production lines at the same delivery times stated in our delivery section.
What are our delivery times?
In mainland France: 7 working days
In Europe: 8 to 10 working days
In the French Overseas Territories: 10 to 12 working days