Return and Refund Policy

We have a 15 day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase. In addition, return costs are the responsibility of the buyer.

To start a return, you can contact us at contact@mysolut.com.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without prior return request will not be accepted.

You can always contact us for any return questions at contact@mysolut.com.

Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you receive the wrong item, so that we can assess the problem and resolve it.

Exceptions/non-returnable items
Certain types of items cannot be returned, such as perishable products (such as food, flowers or plants), personalized products (such as special orders or personalized items), and personal care products (such than beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns regarding your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day reflection period for the European Union
Notwithstanding the foregoing, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Keep in mind that your bank or credit card company may take some time to process and post the refund as well.
If more than 15 business days have passed since we approved your return, please contact us at contact@mysolut.com.